WARRANTY
Black River Manufacturing's warranty covers all components of its products. We offer a 1 YEAR Limited Warranty on our products for their intended purpose. As with any product, abuse, gunsmithing by an unqualified person and normal wear and tear are excluded. Additionally, if the product was modified and/or repaired by an unqualified gunsmith without permission from Black River Manufacturing, then the warranty will be void. If warranty work should be required, return the item to the address listed below. There is no refund for the shipping cost.
If requesting warranty service, a form has to be completed by downloading and submitting the form below and submitting by email to info@blackrivermfg.com or by mail at 55 Bradrock Dr Suite A Des Plaines, IL 60018
WARRANTY REGISTRATION FORM
Once the warranty form is completed and emailed or mailed in, a Black River Manufacturing representative will review and contact you with information about your submission within 1-3 business days.
TERMS AND CONDITIONS
All warranty request will be evaluated for a determination of whether it is covered by the warranty. If it is found that the items warranty is voided, the customer will be notified of the repair and shipping costs. At such time the customer must issue a written confirmation to proceed with the repair(s), agree to cover the costs of the repair and return shipping, or authorize the item to be shipped back as is, at the customer’s expense. Failure to obtain written confirmation within thirty (30) days of notification will result in the firearm being returned as is, at the customer’s expense.
Shipping Instructions
All items must be accompanied by the completed RMA form (download above) and the signed terms and conditions. If you are an FFL or having firearm returned to an FFL, you NEED to send a copy of the FFL license with the firearm. If you do not send a copy, the item will not be accepted, will be returned, and you will be billed for shipping. Please include all items with the COMPLETE item. Pack the item well to prevent damage during transport. We are not responsible for items damaged due to inadequate packaging.
Turn Around
Turnaround is approximately 1-2 weeks from the date that we receive the item. However, turnaround time is subject to change without notice. When calling or emailing for status on a item that is being repaired, please have available the first and last name of the customer.
Non-Standard Parts
Black River Manufacturing will not guarantee the return of after-market parts. OEM parts that have been modified or altered will be replaced by OEM parts and modified or altered parts will not be returned.